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Enhancing AI & IoT-driven

“Intelligent“ Facility Management

Facility5.0
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AI-Driven Request  
Automation

with predictive Intelligence

PROTicket is a module within the PROAI Smart FM Assistant designed to streamline and automate request management processes for facilities. It serves as a centralized platform for creating, tracking, and resolving service requests, ensuring efficiency and accountability.

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  • Request Creation:

    • Allows tenants, management, or visitors to submit requests for services or report issues

  • Automated Task Assignment:

    • PROAI assigns tasks related to the request to the appropriate personnel

  • Real-Time Monitoring:

    • Tracks the status of each request from creation to completion.

  • Mobile Integ. & QR Code Functionality:

    • Generates QR codes for specific requests, enabling easy validation and access control for requestors and security.

Provance AI
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  • You can change the ones who approve the requests as you wish via the dashboard, and you can add additional approval options.

  • With a special password that you will give to all parties in your facility, you can allow them to create requests from the web-based platform prepared specifically for them.

  • In matters requiring control at the entrance of the building, the system will create a QR code and send it to the other party via e-mail.

Provance AI
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Once an issue is identified, PROAI seamlessly transitions into action mode:

  • Task Assignment: PROAI assigns tasks to the nearest staff equipped with our developed PROStaff RTLS (Real-Time Location System) cards or the PROApp. This ensures rapid intervention before the situation escalates.

  • All steps and reactions, performances, returns create valuable data to train PROAI. 

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Action Phase

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Request Creation

Provance AI 12.2024

  • Allows tenants, management, or visitors to submit requests for services or report issues (e.g., maintenance, cleaning, technical support).

  • Requests can include detailed descriptions and uploaded documents for clarity.

  • Depends on the request type, approval process applied, QR code created after got approval by management

Screenshot qr code
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Last Step
 

  • Proactive Management: Using predictive  insights derived from big data  PROAI proactively manages staff locations and deployment. It ensures optimal personnel positioning for maximum effectiveness.
     

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  • End Result 
    PROTicket enhances operational efficiency and reduces costs by integrating detection, decision-making, and action, ensuring proactive risk mitigation and optimized resource use.

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Use Case: PROTicket – End-of-Day Summary & Optimization

Facility Manager's Inquiry:

FM:
"PROAI, provide a summary of today’s ProTicket requests for security, cleaning, and technical operations, focusing on tenant and visitor security incidents."

PROAI's Response:

PROAI:
"Here’s today’s ProTicket activity summary with a focus on security:"

ProTicket Requests

  1. Security Requests:

    • Total: 10

    • Examples:

      • Tenant Incident: Store Y reported a disruptive customer at 3:30 PM. Security Staff Z resolved the situation within 10 minutes.

      • Visitor Complaint: A visitor at the Info Desk reported inappropriate behavior by another visitor near the Food Court at 4:15 PM. Security Staff A intervened and documented the resolution at 4:30 PM.

      • Unresolved: One complaint from a tenant regarding suspicious behavior in the parking lot is pending due to a lack of camera footage clarity. Escalated to the security supervisor.

  2. Cleaning Requests:

    • Total: 6

    • Examples:

      • Spillage near Restroom B resolved within 15 minutes.

      • Overflowing trash bins in Zone C addressed by cleaning staff.

  3. Technical Requests:

    • Total: 3

    • Examples:

      • HVAC repair in Zone D completed by Technician Y.

      • Lighting system repair in Restroom C scheduled for tomorrow morning.

Night Work Entry Permits

  • Total Requests: 3

  1. Approved:

    • Tenant: Store X

    • Work Type: Air conditioning maintenance.

    • Details: All documents uploaded, QR codes for entry validated.

  2. Pending:

    • Tenant: Restaurant A

    • Work Type: Kitchen equipment repair.

    • Details: Approval pending due to missing safety compliance documents.

Security Incident Metrics

  • Average Security Response Time: 7.4 minutes (Target: 6 minutes).

  • Most Active Security Staff: Staff Z (4 incidents resolved, Avg. time: 5.8 minutes).

  • Areas with Repeated Issues:

    • Parking Lot B: 2 suspicious behavior reports.

    • Food Court: 3 visitor-related complaints today.

Recommendations for Improvement

  1. Proactive Patrols:

    • Increase patrols in Parking Lot B and Food Court during peak hours.

  2. Incident Response:

    • Provide targeted training for security staff to reduce average response times.

  3. Tenant Engagement:

    • Encourage tenants to use the ProApp for faster reporting and documentation of incidents.

  4. Pending Approvals:

    • Notify Restaurant A about the missing documents to expedite the night work permit approval.

Facility Manager’s Request

FM:
"PROAI, send reminders for pending approvals, notify the operations team about repeated issues in Parking Lot B and Food Court, and generate a PDF report for today’s activity."

PROAI's Execution

PROAI:

  • Reminder: Sent to Restaurant A for missing compliance documents.

  • Operations Notification: Highlighted repeated issues in Parking Lot B and Food Court for further action.

  • PDF Report: Generated and shared via email.

"Anything else?"

FM:
"No, great work!"

PROAI:
"Thank you! Ready to support tomorrow!"

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